Scheduling & cancellation
Hours
- By appointment only. In office (1139 Gregory Lane, Lower Level) or by secure video. Email book@alohajh.com to request a time.
Booking
- Email book@alohajh.com to request an appointment. We don’t offer online self-scheduling. Christine will reply to confirm a time and send your intake forms. The Patient Portal is for your forms and messages, not for booking.
- When you book, you’ll securely save a card on file in the intake forms (for insurance patients, for your copay or any balance). Nothing is charged when you book; your card is charged after your visit.
- If you were discharged from the practice and later return for care, you’ll be scheduled and billed as a returning patient.
- Please note: we don’t provide FMLA paperwork, disability assessments, academic or emotional support animal letters, or court-ordered/forensic evaluations.
Cancellation & no-shows
Please give at least 24 hours’ notice to cancel or reschedule. Email book@alohajh.com, call (307) 690-4521 (voicemail counts), or change your visit in the Patient Portal.
- A $100 fee applies to cancellations with less than 24 hours’ notice and to missed appointments (no-shows).
- Insurance usually won’t cover this fee. We may waive it for emergencies.
If we reschedule
If Rebecca must reschedule, we’ll tell you early and offer the next opening. You’re never charged.
Weather & emergencies
Unsafe roads, weather, or a personal emergency? Tell us when it’s safe. No fee applies, and we may switch you to telehealth.
Running late
- Visits end on time, so arriving late may shorten yours.
- Telehealth: 15 minutes late or more may need rescheduling and count as a late cancellation.
- Tech trouble at visit time? Call (307) 690-4521 right away.
Terms & practice policies
These terms cover care from Rebecca L. White, MSN, PMHNP-BC, FNP-BC, through Aloha Family and Behavioral Health (“the practice,” “we”), and your use of this website.
Insurance
- We accept insurance and bill your plan for you. Please check with your plan about coverage. Self-pay is also available. Questions? Email our billing office at billing@alohajh.com. Bring your current card and tell us about changes.
- We request prior authorization only if your plan requires it.
- If your plan is out-of-network, we can give you a superbill to submit to your insurer for possible reimbursement.
- Your plan decides coverage. You owe what your plan doesn’t pay (deductibles, copays, coinsurance, non-covered services).
Fees
- New-patient intake (self-pay): $380
- Return visit (self-pay): $225
- Insurance copay: due at the time of service
- Late cancellation (less than 24 hours’ notice) or no-show: $100
Payment & card on file
- Payment, including your copay, is due at the time of service unless arranged in advance.
- We keep a card on file, saved through Tebra’s secure Credit Card Authorization form during intake, for self-pay visit fees, copays, remaining balances, and late-cancellation or no-show fees. Your card is charged after your visit, not when you book. Your card details are entered only in Tebra’s secure forms and never touch this site.
- Pay your bill online using the payment link we send you, or log in to your Tebra patient portal once you’ve accepted our invitation: Patient Portal Login. You can also call (307) 690-4521 to pay by phone.
Overdue balances
Balances that remain unpaid after 60 days are sent to collections. Questions about your bill? Email billing@alohajh.com.
Prescription refills
Refill requests between appointments need at least 48 hours’ notice. Please plan ahead so you don’t run out.
Communication
- Email book@alohajh.com to request or change appointments, billing@alohajh.com for billing, and rebecca@alohajh.com for general questions. Call (307) 690-4521 only for urgent matters.
- Text and email are not secure. Don’t send clinical details or card numbers. If you do, you accept that risk; our replies stay brief.
- We reply during business hours. Never text or email about urgent needs.
Privacy & HIPAA
HIPAA and Wyoming law protect your health information, and your records are stored securely. Our Notice of Privacy Practices explains how your information is used and your rights. Copies are available at your first visit, or you may request a copy by emailing rebecca@alohajh.com. This site has no contact forms, collects no health information, and uses no ad trackers.
Minors & consent
- Under 18: a parent or legal guardian generally must consent and attend the first visit. We may ask for custody or guardianship papers.
- Where Wyoming law allows, some services may need less parental involvement. We’ll discuss confidentiality with the teen and family at the start.
Telehealth
- Video visits use a secure, HIPAA-compliant platform.
- You must be in a state where Rebecca is licensed during each visit. Tell us beforehand if you’re traveling.
- Join from a private, safe place, with your phone number and address handy.
- Some concerns need an in-person exam or house call.
Medical records
Your records are stored securely. Requests for copies of your records, or to have them sent to another provider, are handled per HIPAA; contact us to request them. Email for a form; fax (for records): (949) 695-2562.
Emergencies
We aren’t an emergency service, and messages aren’t monitored 24/7. In an emergency, call 911 or the 988 Suicide & Crisis Lifeline (call or text 988), or go to the nearest ER.
Website disclaimer
This site is general information, not medical advice, and using it doesn’t create a provider–patient relationship. Outside sites (such as Stripe and Tebra) have their own terms.
Governing law
Wyoming law governs these policies and your use of this website, without regard to conflict-of-law rules.
Indemnification
To the extent the law allows, you agree to indemnify and hold harmless Aloha Family and Behavioral Health, its provider, and its staff from claims arising from your misuse of this website or your breach of these policies. Nothing here limits rights you have under the law.
Changes
We may update these policies; see “Last updated” above. We’ll share major changes at your next visit.
These policies are reviewed periodically by the practice.
